Document Type

Dissertation

Degree

Doctor of Business Administration

Major

Business Administration

Date of Defense

11-12-2025

Graduate Advisor

John Meriac, PhD

Committee

Joseph Rottman, D.Sc.

Thomas Kozloski, PhD, CPA, CGMA

Abstract

This study examined links between learning environmental resources (i.e., social support and feedback environment), burnout, and student outcomes (i.e., satisfaction and academic performance) among 198 graduate healthcare students. The study also investigated whether Psychological Capital (PsyCap) moderated these relationships. Social support and feedback did not predict overall burnout, but both were significantly linked to the burnout dimensions, specifically: emotional exhaustion, depersonalization, and academic efficacy. PsyCap did not moderate most relationships, yet it was consistently associated with lower levels of burnout and higher satisfaction. One exception emerged—for social support and depersonalization, PsyCap served as a compensatory resource, where students with lower PsyCap benefited more from social support. Burnout dimensions were negatively related to satisfaction. Their associations with academic performance were mixed, suggesting different motivational and coping pathways. These results stress the need for a multidimensional approach to studying burnout and highlight PsyCap as a key resource for well-being and engagement in rigorous academic settings.

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